Refund & Cancellation Policy

1. The short version

You can change your mind at any time — before or during your stay. When you cancel, the next upcoming night is non-refundable, and every booked night after that is refunded in full. If your booking is bumped, all your unused nights are refunded automatically. That's the whole policy; the sections below spell out the details.

2. Booking and cancelling before your stay

Bumpr bookings are for tonight or tomorrow night: you book a villa for a stay that starts today or the day after, Bali time, and you cannot book further ahead. If you cancel after booking but before checking in, the first night is non-refundable and all remaining booked nights are refunded in full. That is the same whether your stay was due to start tonight or tomorrow.

3. Leaving during your stay

You may leave the villa at any point during your stay — no reason needed. When you tell us (in the app or by email) that you are leaving:

• Nights you have already stayed are not refunded.
• The next upcoming night is not refunded.
• All booked nights after that are refunded in full.

Example: you are on day 3 of a 10-night stay and check out today. Nights 1–3 are used, night 4 is non-refundable, and nights 5–10 are refunded in full.

4. If your villa is taken back

Sometimes a host receives a full-price booking for nights you are holding. What happens then depends on which night you booked and how close you are to it. Two things are always yours: a stay you booked for the same night you booked it, and any stay from 08:00 Bali time on the day it starts. Neither can be ended before you arrive.

If you booked for a later night and have not checked in, we may end the booking up until 08:00 Bali time on the day your stay starts. The full amount you paid is refunded automatically, including the service fee. There is no notice period, because you are not in the villa, and nothing is withheld.

Once you have checked in, or once the villa is yours under either rule above, the only way your booking can be released is a bump under the 18-hour notice clause in our Terms & Conditions:

• All unused nights of your original booking are refunded in full, automatically — you do not need to request it.
• We will suggest replacement villas of comparable or better standard on the Platform. Booking one is entirely your choice, and it is a new booking at its listed price.
• Nights you have already stayed in the original villa are charged as normal.

5. How and when refunds are paid

Refunds are issued to the original payment method, in the currency of the original charge. We initiate refunds within 2 business days of the cancellation, early departure or bump, and they typically appear on your statement within 5–10 business days depending on your bank or card issuer.

6. What is not refundable

• Nights already stayed.
• The next upcoming night after a cancellation or early departure (sections 2–3).
• Charges made directly by the villa owner (e.g. for damage) — these are between you and the owner.

7. Questions or problems

If a refund has not arrived within 10 business days, or you believe an amount is wrong, contact us at teis@thingmark.dk and we will investigate. This policy does not limit your statutory rights as a consumer under Danish or EU law.